Contact BDG Game

Reach us

Have a question or need help with your BDG Game account? We're here for you. Reach our support team through the channels below and we'll get back to you as quickly as possible.

Contact us

• Email: [email protected]
• In-app chat: available directly inside the BDG Game app
• Email response time: within 24 hours; live chat replies during agent hours

Both channels handle all request types equally, choose whichever is most convenient for you.

Office hours

Our support availability is structured to cover players across India every day of the week:

• Automated in-app chat: 24 hours a day, 7 days a week
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

Outside live-agent hours, the automated chat logs your message and a live agent follows up the next morning. Common queries, such as wallet balance checks, bonus eligibility, or a pending PhonePe or GPay recharge status, are often resolved instantly by the automated system without waiting for a live agent.

Online-only support

BDG Game is a fully digital platform serving players across India. All support is delivered online, there is no physical office, walk-in counter, or postal address to visit. You connect with us exclusively via email or the in-app chat.

This digital-first approach means faster resolutions for everyone, whether you're playing from Delhi, Mumbai, Bengaluru, or a smaller city. No travel required; support comes directly to you through the app or email.

To raise a request: open the BDG Game app, tap the Help or Chat icon, describe your issue, for example, a failed UPI transaction via BHIM or GPay, and submit. Our team picks up the ticket and responds within 24 hours.